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Please
note, these are the contact numbers for Midwest Telecom's Main
office Directly. If you are an internet service customer, please
use the contact numbers on our customer support website at
www.supportzone.us
If you are looking for customer support numbers
for an
MTG Internet Service Brand
CLICK HERE
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GENERAL MAILING ADDRESS:
MIDWEST TELECOM
PO BOX 220582
ST. LOUIS MO 63122
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MAIN OFFICE CONTACT NUMBERS:
Main Office: 314-200-4200
Toll Free: 1-877-222-0626
Alternate Toll Free: 1-800-868-1934
Alternate Main Office: 314-329-3030
Main Office Fax: 1-888-207-2311 |
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MAIN OFFICE
DIRECT E-MAIL CONTACTS
In an effort to centralize all
communication, we now offer one email address for all
brands. If you are an agent, in need of
emergency contact, please check the agent support site
for additional contact info.
For assistance with the following:
MERCHANT ACCOUNTS
INTERNET SERVICE
WHOLESALE INTERNET SERVICE
E-FAX SERVICE
AGENT / RESELLER / AFFILIATE SUPPORT
You may contact us at
support@mwtelecom.net
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New Customer Sales &
Customer Service
Our sales & support helpdesk is
available 24 hours a day via telephone. If you are calling to
signup, please make sure that you have your computer on and ready to
setup your account. Also have your payment method ready.
In order to signup for our services and have your account instantly
activated, you must have an active e-mail account. Otherwise
your account will take up to 72 hours to be activated manually.
If you have a Yahoo, GMail or other free email service, this will
work best, as it will not be cancelled when you discontinue internet
service.
Customer service can help you
retrieve your password, update your account information, submit an
escalated request, or setup service. Get help when you need it
anytime!
Pre Sales Questions:
CLICK HERE
To Signup for Service By Phone: 1-877-701-1108
Fax : 1-888-207-2311
Hours of Operation: 24 Hours a day (Closed
Thanksgiving & Christmas)
TO ORDER
ONLINE - CLICK HERE
Acceptable Payment Methods:
ACH/Check Drafts are available on Phone Orders Only.
Subject to Approval.
*Payments Show on CC/Bank Statements as
MIDWEST INTERNET
1-800-868-1934
Escalated Support & Billing
Department
Phone support is
reserved for the most important function, getting online. Once
you are connected to the internet, everything else is available via
Support Ticket on our support website.
Billing
concerns, accelerator activation or requests, and questions that do
not affect your ability to connect to the internet must be submitted
online through the support ticket system. Live phone support
is not provided. Our account managers personally handle all
support tickets, and we have found we can handle each case
faster online in a fraction of the time.
SUPPORT
CENTER WEBSITE:
www.supportzone.us
You can
use this website to setup your account, submit requests, update
billing information, or cancel service. As long as your can
dialup to the internet, and access your e-mail address on file with
us, everything else can be handled online.
Management Department
Our management team handles all billing, escalated customer service
issues, support tickets and upgrades. This reduces clerical
errors, ensures timely resolution on issues, and increases speed of
service activations. For this reason, management is only
available live via phone for emergency cases, such as a network
outage. No add-on services, or billing cases will be handled
"on the spot" via phone. Visit our customer support site at
http://www.supportzone.us to
submit a support ticket/case.
Manager's Office (Toll Free) -
1-877-222-0626
EMERGENCY - Report an Outage:
314-200-4200 Ext. 7
General Manager: John H.
Assistant Manager: Michelle J.
Hours of Operation: Monday-Saturday 10AM to
4PM CST Except Thanksgiving, Christmas, New Years, and the Monday
after Easter.
A manager is also monitoring the network until
12AM CST everyday. Callbacks and verifications are performed
in the evening from 7PM to 9PM.
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