CURRENT EVENTS: 2ND QUARTER 2010

Starting March 10th 2010, The Midwest Internet Subsidiary Site will be the primary retail site.  Missouri Agents prior to Dec 1st 2009 will be merged to new site.

PLEASE NOTE THAT BY MARCH 15, 2010 WE WILL BE MIGRATING TO THE NEW DOMAINS FOR CUSTOMERS TO EASILY ACCESS HELP.

New Customer Portal Site : www.mwcc.us will be live on or before March 10, 2010.

New Customer Support Site: www.supportzone.us  will be live before March 10th.

SupportZone will replace dialupcenter.com.  We felt the need to change the name since we now offer more than dialup.  mwcc.us will be pointed to mtgweb.net.  Customers will be able to use either domain, and new agents and signups after March 10th, will use this realm by default.

*Customers from Previously Acquired DialStream/MissouriCom/Midwest Internet accounts will have a $1 increase due to new pricing passed on from carriers Effective on April billing cycle.    Midwest Internet Customers in Missouri will be marked to the new retail rate of $17.95 per month.  This is due to an increase in our overall costs since our last review in January 2008.  All accounts started in 2010 have already reflected the price increase, and will not be raised.

We have migrated to the new call center.  We are currently in the process of developing a new "Chain of Command" and ways to enhance the end-users customer service experience.

The new support center will be implemented to eliminate the need for live phone support in the main office.  Customers should be provided the direct toll-free number to the call center, as provided on all promotional material.  All customers under a brand that included phone support would be automatically merged into the system.

All agents that were not included in our program before the 2007 merger was completed, will now be able to use MTG Internet service.  We will be conducting follow-ups and updating our database during the open registration period.

We have updated our SRP Agent program requirements, and increased the margins to handle current market rates.   Agent recruitment period for new agents has been extended and will run from Feb 1st through April 15th.  For more info about our agent/shared revenue partner program CLICK HERE  After the open recruitment period, the parent company site will cease to take new agents unless referred by a partner, or initiated by MTG.

The Google APPS integration has been postponed until QTR 4 2010 to allow for new coverage integration and adjustment period for new agent campaign taking place in QTRS 1-2.