CURRENT EVENTS: 4TH QUARTER 2011

Due to the success of our migration to the new site, this will now be a permanent move.  Agents may choose to direct customers to either the Portal Site

BOTH THE SUPPORT SITE AND PORTAL SITE WILL BE UPGRADED WITH NEW INFO.  WE HAVE ALSO UPDATED OUR CONTACT STRUCTURE.  CHECK WWW.MYMIDWEST.NET/CONTACT.HTML FOR LATEST CONTACT POLICY.

Customer Portal Site : www.mwcc.us is ACTIVE - Pending Updates

Customer Support Site: www.supportzone.us  is ACTIVE - Pending Updates

Retail VISP Site: www.mymidwest.net is ACTIVE!

For More Agent News, Check the AGENT NEWS SECTION

EFFECTIVE JUNE 2011

Due to the large number of customers choosing to evade procedure, and due to rising cost, toll free numbers for the main office will go into a voicemail system for callbacks during normal business hours.  We have seen a rising number of customers calling in for non important reasons, and staying on the phone for extended periods.  All customers will now be forwarded into voicemail.  Customers who dial the main office number alternate number directly will be forwarded directly to a manager on duty during working hours.

Customers who have BASIC and STRIPPED service plans will not have access to premium support.  When they call into support, support will not have access to their account, and it will not show up in their support panel.  Customers with these accounts must call the main office for support.

Upcoming Events For First Quarter 2012:

-Mobile Broadband Service Launch - 1st Quarter 2012

-Google Premium E-Mail Service Plan Option - 1st Quarter 2012

-Midwest Facilities Maintenance and LED lighting service division - Coming Soon